讲座内容：

时间：2024年10月27日（周日）下午3:00-5:00  
地点：思源东楼307            
报告人简介：关旭，教授/博导，供应链管理与系统工程系主任。2007年毕业于华中科技大学管理学院，获管理学学士学位; 2013年毕业于华中科技大学管理学院管理科学与工程专业，获管理学博士学位。主要研究方向为供应链管理、运营与市场结合，信息设计和平台经济。研究成果先后发表于Production and Operations Management，Information Systems Research, Marketing Science等商学院UTD 24期刊论文上，主持包括国家自然科学杰出青年科学基金在内的多项科研项目。现担任Service Science 期刊副主编（Associate Editor）和Management Science等国际权威学术期刊审稿人。
报告摘要：Teletriage is a telehealth service that uses telecommunication technologies to remotely assess patients’ conditions and determine their needs for medical treatment. This paper examines how teletriage affects patients’ decisions to seek treatment and when healthcare providers (e.g., medical businesses, hospitals, or clinics) should launch teletriage services. Our findings reveal that teletriage can encourage more mild patients to seek treatment while discouraging more severe patients. This occurs when teletriage lacks sufficient precision and patients’ hassle cost of seeking treatment falls outside a moderate range. Specifically, when hassle costs are low, patients are generally inclined to seek treatment, but teletriage can misclassify severe patients, leading them to avoid necessary care. Conversely, when hassle costs are high, patients tend to stay home, yet teletriage can misidentify mild patients, prompting them to seek unnecessary treatment. As a result, even if teletriage is costless, healthcare providers may abandon this service, even though teletriage always increases patient surplus by improving their assessment of their medical needs. Interestingly, patients can be better off seeking treatment from providers who charge higher prices, as these providers are more likely to adopt teletriage services. These results caution healthcare policymakers that teletriage can exacerbate healthcare inefficiency instead of alleviating it. Nevertheless, to improve patient surplus, the government should sometimes subsidize providers to offer teletriage or allow providers to charge a higher treatment fee.